Health Informatics Graduate Student Operations & UX Professional
Open to opportunities
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Bridging operations, data, and user-centered design to improve healthcare systems, because the best technology still has to work for real people.
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Focused on process optimization, workflow efficiency, and data-driven decision support, finding the friction and fixing it, at every scale.
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Building solutions that enhance patient outcomes and organizational performance, where better systems mean better care.
Explore
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My Story
The journey behind the work
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Experience
Roles, results, and impact
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Education
Degrees, certs & skills
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Projects
Hands-on creation
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Featured Project
Tracing Care
Patient Health Platform · In Development
A patient-first health platform giving people real, granular control over their health data, who sees it, when, and why. Built with a real-time data access log, caregiver hub, and ethical research participation tools.
Health InformaticsUX DesignPatient Data PrivacyNext.jsWCAG Accessibility
I didn't just find my path, I built it, city by city.
A journey shaped by curiosity, a lot of uprooting, and the stubborn belief that the next chapter is always better than the last.
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The beginning
Born in Brazil, wired for curiosity
Before I ever thought about systems, workflows, or efficiency, I was just a kid obsessed with how things fit together. Legos were basically my first job. Structure, logic, the quiet satisfaction of making pieces click into place. I didn't know it then, but that instinct would follow me everywhere.
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Age 14: New York
Everything changed overnight
At 14, my family packed up and chased the American dream to New York. New language. New culture. New everything. It was disorienting, humbling, and, looking back, one of the best things that ever happened to me. You learn real adaptability when you have no choice but to figure it out. No manual, no fallback, just forward.
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2012: Tennessee
Memphis, logistics, and thinking at scale
I got married, settled in Tennessee, and landed in the middle of one of the world's great logistics hubs. Memphis moves things, millions of packages, truckloads, supply chains, all flowing through this one city. I was hooked. Watching complex operations run (or fail to run) at that scale lit something up in me: a genuine obsession with efficiency, coordination, and making systems actually work.
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2016: California
Operations, evolved
West Coast, new chapter. I kept building on what I'd learned, but the work got sharper. Less about moving boxes, more about improving how people and systems interact. Workflows, processes, the invisible friction that slows organizations down. If something could run smoother, I wanted to know why it wasn't, and how to fix it.
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2026: Florida
Closer to family, deeper into the work
Moved to Florida to be closer to family while continuing my graduate studies in health informatics. A different kind of chapter, one rooted in showing up for the people who shaped me while building toward the work I want to spend my career doing.
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Today
Where it's all coming together
Operations. Data. Healthcare. Three things that, when they actually work in harmony, don't just improve a process, they improve someone's life. That's where my focus is now: building systems that are more efficient, experiences that feel seamless, and outcomes that genuinely matter. The kid who loved Legos is still in there, just playing with much bigger pieces.
Professional experience
Every role left things better than I found them.
From retail floors to research labs to logistics, the through line has always been the same: find the friction, fix the system, make it stick.
TE
Tata Elxsi Ltd
Full-time · Nov 2024 – May 2026 · Santa Clara, CA · Hybrid
Project Manager, UX Operations
Stepped in during a period of organizational restructuring and brought order to participant coordination, venue logistics, and cross-team communication.
Managed participant and venue scheduling across multiple locations
Coordinated onboarding by collecting, reviewing, and tracking documentation
Served as connective tissue between internal teams, resolving conflicts, keeping things moving
Built and maintained tracking systems that gave the team operational visibility
Improved coordination workflows and reduced scheduling delays
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Career break
Caregiving
May 2024 – Oct 2024 · 6 months · Florida
Provided direct care for a family member undergoing cancer treatment, while completing coursework in Patient Safety and Medical Billing and Coding. Deepened my understanding of healthcare operations.
VM
Voxelmaps Inc
Contract · Mar 2023 – Apr 2024 · Remote
UX Operations Manager
Oversaw scheduling, onboarding, and progress tracking for participants across multiple concurrent projects
Developed dashboards to monitor scheduling status, participation rates, and operational performance
Ensured documentation accuracy and adherence to established processes
Communicated clearly across teams and stakeholders
Consistent, coordinated execution across distributed teams
TM
Tech Mahindra Ltd
Contract · Aug 2020 – Mar 2023 · Multiple locations
UX Project Manager
May 2022 – Mar 2023 · Burlingame, CA
Coordinated project schedules, aligning participant availability, team resources, and timelines
Maintained accurate records and tracking systems to support reporting and operational needs
Identified and resolved scheduling conflicts for smooth execution of research sessions
UX Site Manager
Aug 2021 – May 2022 · Pasadena, CA
Managed scheduling and logistics for participant sessions including daily schedules and on-site operations
Oversaw onboarding processes, including documentation collection and verification
Lead User Study Moderator
Aug 2020 – Feb 2021 · San Diego, CA
Facilitated research sessions and ensured accurate documentation and data collection
Communicated clearly with participants to ensure understanding of processes and expectations
Progressed through three roles, each with more scope, more scale, smoother operations
TD
Transdev
Full-time · Mar 2021 – Aug 2021 · San Francisco, CA
Fleet Deployment Specialist
May 2021 – Aug 2021
Coordinated daily fleet scheduling and deployment, aligning driver availability, routes, and service requirements
Maintained detailed operational records and tracking systems for reporting and compliance
Self-Driving Vehicle Operator
Mar 2021 – May 2021
Operated autonomous vehicles while monitoring system performance and ensuring safety protocols
Collected and reported data on vehicle performance, escalating issues to engineering teams
Kept autonomous vehicles running safely and on schedule
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Lyft Inc.
Full-time · Aug 2019 – Aug 2020 · San Francisco Bay Area
Bilingual Community Associate, Rentals Operations
Joined a brand-new department with no structure yet. Helped build the operational foundation from scratch.
Managed daily scheduling, routing, and time optimization for efficient and reliable service
Maintained high customer satisfaction through consistent quality, professionalism, and safety
Adapted to real-time challenges and resolved issues independently in a dynamic environment
Reduced operational errors by 30%
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Career break
Travel, Brazil
Sep 2018 – Jul 2019 · 11 months
Took time to reconnect with roots and reflect on long-term direction, which ultimately led to pursuing more structured operations roles and the career path that followed.
AP
Apple Retail
Full-time · May 2015 – Aug 2018
Technical Specialist
Nov 2017 – Aug 2018 · Berkeley, CA
Diagnosed and resolved hardware and software issues with high customer satisfaction
Maintained strict adherence to data privacy and security policies
Identified recurring technical issues and contributed to process improvements
Sales Specialist
May 2015 – Nov 2017 · Germantown, TN & Berkeley, CA
Delivered consultative support by assessing needs and recommending tailored solutions
Managed high-volume customer interactions while maintaining strong service quality
Grew from customer-facing sales into technical support, learning the product inside and out
Education
Always in the middle of learning something new.
Four schools, four states, two decades, each program added a new lens for understanding how systems, people, and data fit together.
Degrees
University of South Florida, Tampa, FL
Starting Fall 2026
M.S. in Health Informatics In Progress
Healthcare SystemsData AnalyticsPatient SafetyHealth Data Management
Transferred from San José State University as part of my move to Florida, continuing the natural convergence of operations, healthcare, and data.
Golden Gate University, San Francisco, CA
2021
B.S. in Business, Operations & Supply Chain and Psychology
Process ImprovementOrg BehaviorHuman Systems
A deliberately unusual combination, operations and psychology. Because the best process in the world still fails if you don't understand the people running it.
Southwest Tennessee Community College, Memphis, TN
2016
A.A. in Business, Operations and Transportation Management
LogisticsTransportation SystemsSupply Chain
Studied in the middle of one of the world's great logistics hubs. The classroom and the real world were basically the same place.
Kingsborough Community College, Brooklyn, NY
2009
A.S. in Applied Sciences
Structured ThinkingTechnical Problem-Solving
Where it all started, the kid who built Legos went to school in Brooklyn and found out he loved structured problem-solving at scale.
Certifications
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Six Sigma Green Belt Certified Jun 2026
Management & Strategy Institute
Process improvement, workflow optimization, and eliminating operational inefficiencies using Six Sigma methodologies.
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HIPAA Awareness Certified Active · Mar 2026 – Mar 2028
American Health Training
Patient data privacy, security regulations, and compliance standards in healthcare environments.
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Medical Office Manager Certificate May 2026
Johns Hopkins University via Coursera
Healthcare administration, patient services, and medical office operations.
Skills
Technical
Data VisualizationPower BIGoogle SuiteMicrosoft SuiteAirtableCanva
Healthcare
Health InformaticsPatient SafetyHIPAA Compliance
Strengths
Process ImprovementChange ManagementStakeholder EngagementRegulatory ComplianceWorkforce ManagementRoot Cause AnalysisStrategic PlanningCustomer Service
Projects
Work that lives outside the job description.
Published writing, graduate coursework, and projects in progress, the things I research, build, and write when I want to go deeper on a problem that matters.
Published writing
Listening to Patients: How Older Adults Navigate Digital Health Information
Published
Article · Medium · Health Informatics
An exploration of how older adults search for, evaluate, and act on health information online, and why the gap between what digital health tools offer and what patients actually need is still very much open.
Health InformaticsPatient ExperienceDigital HealthOlder AdultsHealth Literacy
Beyond the Hype: What Artificial Intelligence (AI) is Actually Doing to Healthcare
Published
Article · Medium · Artificial Intelligence & Healthcare
A grounded look at what AI is genuinely changing in healthcare, cutting through the noise to examine real clinical applications, the limitations practitioners are running into, and what the technology still cannot do.
Artificial IntelligenceHealthcare TechnologyClinical ApplicationsDigital Health
A candid look at how Applicant Tracking Systems filter out qualified career changers based on keyword matching rather than actual capability, and why transferable skills and demonstrated impact should matter more than job title familiarity.
Career TransitionsHealthcare OperationsHiring & ATSHealth Informatics
From UX Operations to Healthcare: I'm Not Starting Over. I'm Redirecting.
Published
Article · Medium · Career & Healthcare Operations
A personal reflection on what it really means to change fields — not as an act of abandonment, but as a deliberate redirect. A broken referral process during her father's cancer treatment revealed the operational gaps that healthcare systems leave unfixed. The result: a commitment to applying years of operations and UX expertise where the stakes actually matter.
Career TransitionsHealthcare OperationsHealth InformaticsPatient Experience
The Digital Divide Is Already a Healthcare Crisis. AI Is Making It Worse.
Published
Article · Medium · Digital Health & AI Equity
A look at how rapid AI adoption in healthcare risks widening the gap for older adults, rural populations, and underserved communities who already struggle to navigate digital health tools, and an early idea for a community-focused digital health literacy initiative to help close that gap.
Digital HealthOlder AdultsHealthcareAI in Healthcare
Building an AI-Ready Healthcare Workforce: What It Actually Takes
Published
Article · Medium · Health Informatics & AI in Healthcare
Reflections from a panel of health systems and informatics leaders on what it really takes to prepare the healthcare workforce to use AI safely, effectively, and equitably, including a five-part competency framework, the gap between curriculum and current practice, and why governance and equity can't be afterthoughts.
Health InformaticsAI in HealthcareHealthcare WorkforceMedical Education
What Behavioral Health Can Teach Healthcare About Implementing AI Documentation Responsibly
Published
Article · Medium · Behavioral Health & AI in Healthcare
A case study on how one rural behavioral health organization implemented ambient AI documentation responsibly, prioritizing clinician trust, voluntary adoption, informed consent, and governance over speed, offering a practical blueprint for reducing documentation burden without compromising patient trust.
Building an Information Assurance Strategy for Sinai Chicago
Final Course Project
Presentation · INFM 208 · Health Informatics
Developed a comprehensive information assurance strategy for a safety-net health system by applying the NIST Cybersecurity Framework 2.0, HIPAA, HITECH, and emerging AI governance principles. This project strengthened my understanding of the intersection between cybersecurity, governance, and healthcare delivery.
Leveraging AI to Support Evidence-Based Hepatitis C Prevention
Final Course Project
Presentation · INFM 210 · Health Informatics · Group Project
Evaluated the use of artificial intelligence to support evidence-based screening, diagnosis, and clinical decision-making for hepatitis C prevention. The project explored how AI can improve population health while emphasizing responsible implementation, health equity, and evidence-based practice.
AI in HealthcarePopulation HealthHealth EquityEvidence-Based Practice
A patient-first health platform giving people real, granular control over their health data, who sees it, when, and why. Built with real-time data access logs, a caregiver hub, and ethical research participation tools. Grounded in peer-reviewed research and WCAG accessibility standards.
Patient Data PrivacyHealthcare OperationsUX DesignReact
